Join Our Team
At Morph Med Spa, we believe great care starts with great people. If you're passionate about helping others look and feel their best, we'd love to hear from you.
Patient Concierge
Morph Med Spa
Full-Time | 40 Hours/Week
Hourly: $25-32/hour (commensurate with experience)
About Morph Med Spa
Morph Med Spa is a patient-centered aesthetic and personalized medicine practice dedicated to delivering exceptional, relationship-driven care in a white-glove environment.
We offer a full range of aesthetic services including neurotoxin injections, dermal fillers, Ultra laser treatments, microneedling, and more. In addition to traditional med spa services, we provide personalized medicine memberships, including medical weight loss, hormone therapy, and concierge-level care.
Our team prioritizes thoughtful communication, proactive care coordination, and meaningful relationships with our patients.
Position Overview
We're seeking an exceptional Patient Concierge who will serve as the welcoming face and first point of contact for our boutique med spa. This is more than a traditional receptionist role—it's a hospitality-driven position that requires a unique blend of warmth, professionalism, sales acumen, and discretion. You'll create memorable first impressions while managing the operational flow of our practice with precision and care.
The ideal candidate understands that in the aesthetics industry, every interaction matters. You'll anticipate patient needs, protect their privacy with the utmost discretion, and proactively identify opportunities to enhance their experience and outcomes.
What Makes This Role Special
This is a hospitality role with a sales focus. You'll be responsible for creating an environment where patients feel valued, understood, and excited about their aesthetic journey—while also driving practice growth through exceptional service and strategic booking.
Core Values We're Looking For:
Professionalism: Polished communication, impeccable presentation, and unwavering reliability
Discretion: Understanding the sensitive nature of aesthetic treatments and maintaining strict confidentiality
Initiative: Proactively solving problems, anticipating needs, and improving processes without being asked
Sales Mindset: Recognizing opportunities to educate patients about services and secure bookings while maintaining authenticity
Hospitality Excellence: Making every patient feel like a VIP from the moment they connect with us
Key Responsibilities
Patient Communication & Hospitality
Greet every patient professionally via email, phone, text, or in person with warmth and attentiveness
Respond within 30 minutes to all patient emails, texts, and voicemails during business hours
Create a welcoming, spa-like atmosphere that puts patients at ease
Anticipate patient needs and provide proactive, thoughtful service
Handle sensitive conversations with empathy, discretion, and professionalism
Scheduling & Sales Excellence
Optimize patient satisfaction through strategic scheduling that maximizes both convenience and practice efficiency
Achieve 90%+ follow-up appointment booking rate at checkout by educating patients on treatment plans and benefits of consistency
Proactively identify opportunities to introduce patients to complementary services
Build relationships that encourage patient loyalty and referrals
Operational Management
Efficiently notify providers of patient arrivals to ensure seamless appointment flow
Maintain accurate, up-to-date patient records with all non-medical information
Collect payment at checkout with 90%+ completion rate by clearly communicating fees and payment options
Obtain and carefully record referral source information for every new patient
Send consultation notes and follow-up communications to referring providers promptly
Practice Administration
Maintain regular, professional communication with vendors and service providers
Keep the lounge and reception area impeccably maintained and welcoming
Handle administrative tasks with accuracy and attention to detail
Take initiative to improve systems and processes that enhance patient experience
Financial & Operational Excellence
Complete all patient transactions accurately and efficiently
Manage payment collection with professionalism and tact
Maintain organized financial and administrative records
Protect patient privacy in all payment and record-keeping activities
What We're Looking For
Essential Qualities
Exceptional interpersonal skills with the ability to make patients feel valued and comfortable
Professional presentation and demeanor that reflects our premium brand
Sales-oriented mindset without being pushy—you genuinely believe in helping patients achieve their goals
Discretion and confidentiality as second nature, understanding the sensitive nature of aesthetic medicine
Self-motivated and proactive—you see what needs to be done and do it without waiting to be asked
Highly organized with strong attention to detail and multitasking abilities
Tech-savvy with ability to quickly learn EMR and practice management systems
Excellent written and verbal communication skills
Grace under pressure—calm, collected, and solution-focused even during busy periods
Experience & Skills
Prior experience in hospitality, luxury retail, or upscale service environments strongly preferred
Medical office or spa reception experience a plus
Demonstrated success in customer service or sales roles
Comfort with handling payments and financial conversations
Proficiency with computers, scheduling software, and communication platforms
Understanding of HIPAA privacy requirements (training provided)
Success Metrics
You'll be evaluated on your ability to:
Respond to all patient communications within 30 minutes
Achieve 90%+ follow-up appointment booking rate at checkout
Achieve 90%+ payment collection rate at checkout
Maintain patient satisfaction through positive feedback and referrals
Keep accurate, organized patient records and practice systems
Create a welcoming, professional environment that reflects our brand values
Position Details
Schedule: 40 hours Mon-Fri 8:45am-4:45pm
Location: On-site position at Morph Med Spa, Ridgefield, CT
Compensation: $25-32/hour (commensurate with experience)
Benefits: After 90-days Medical, Dental, 401K, Employee discounts
Why Join Our Team?
Work in a beautiful, upscale environment with a positive team culture
Opportunity to build meaningful relationships with patients and contribute to their confidence
Competitive compensation with potential for performance bonuses
Professional development in the growing aesthetic medicine industry
Small team environment where your contributions are valued and visible
Direct impact on practice growth and patient satisfaction
To Apply
We're looking for someone who understands that hospitality isn't just about being friendly—it's about anticipating needs, creating memorable experiences, and taking pride in exceptional service. If you're a natural relationship-builder with a sales mindset and an unwavering commitment to professionalism and discretion, we'd love to meet you.
Please submit your resume along with a brief cover letter explaining:
What exceptional hospitality means to you
A time you took initiative to solve a problem or improve a process
Why you're interested in working in aesthetic medicine and women’s health
Applications should be emailed to nicole@morphmedspa.com and will be reviewed on a rolling basis. We're eager to find the right person to join our team!
Morph Med Spa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Registered Nurse (RN) – Personalized Medicine Program Coordinator
Morph Med Spa
Part-Time | 25 Hours/Week
Hourly: $40–55/hour (commensurate with experience)
About Morph Med Spa
Morph Med Spa is a patient-centered aesthetic and personalized medicine practice dedicated to delivering exceptional, relationship-driven care in a white-glove environment.
We offer a full range of aesthetic services including neurotoxin injections, dermal fillers, Ultra laser treatments, microneedling, and more. In addition to traditional med spa services, we provide personalized medicine memberships, including medical weight loss, hormone therapy, and concierge-level care.
Our team prioritizes thoughtful communication, proactive care coordination, and meaningful relationships with our patients.
Position Overview
We are seeking a compassionate, highly organized Registered Nurse (RN) to support the personalized medicine areas of our practice.
This role is ideal for someone interested in pursuing a path in personalized medicine. The RN will play an essential role in supporting patient care, coordinating treatments, managing medications, and maintaining a seamless, high-touch patient experience.
This is a patient-facing role, involving communication with patients via phone, email, text, and in person.
Who We’re Looking For
We are looking for someone who is:
Interested in learning about personalized medicine
A solution-focused problem-solver
Adaptable and able to stay focused in a fast-paced environment
Passionate about building meaningful relationships with patients in a white-glove care environment
Empathetic, kind, and patient-centered
Consistent and committed to strong follow-through
Flexible and able to anticipate where support is needed
Accountable and open to feedback and continuous learning
A self-starter with strong time management and prioritization skills
Professional, dependable, and detail-oriented
Primary Responsibilities
Responsibilities include, but are not limited to:
Delivering white-glove patient service and maintaining timely communication
Maintaining communication with partner businesses including labs, pharmacies, and pharmaceutical companies
Submitting lab requests and coordinating follow-up on results and next steps
Managing prescription fulfillment, including GLP-1 medications
Tracking prescription status and updating patients
Tracking and submitting prior authorizations to prevent gaps in treatment
Managing medication refill requests to ensure continuity of care
Providing injection assistance, including GLP-1 administration
Receiving on-site prescription deliveries and managing medication inventory
Managing and maintaining clinical inventory
Maintaining accurate and up-to-date patient records in Zenoti EMR
Supporting daily clinical workflow and care coordination
Secondary Responsibilities
Responsibilities may include:
Greeting patients professionally via email, phone, text, or in person
Supporting patient onboarding and education
Supporting program members with injection assistance
Supporting team training initiatives
Maintaining a polished, welcoming clinical environment
Assisting with front-of-house responsibilities as needed
Requirements
Required Qualifications:
Active Registered Nurse (RN) license in Connecticut
Minimum 3 years of nursing experience (clinical, outpatient, or wellness setting preferred)
Interest in personalized medicine, hormone therapy, or medical weight loss
Strong organizational and multitasking skills
Excellent written and verbal communication skills
Comfort communicating with patients via phone, email, text, and in person
Ability to manage multiple responsibilities with attention to detail
Professional demeanor and commitment to patient confidentiality
Ability to work both independently and collaboratively
Comfort using electronic medical record systems (experience with Zenoti is a plus)
Preferred Qualifications (Not Required)
Experience in a med spa, concierge medicine, wellness, or outpatient setting
Experience with GLP-1 medications or medication management
Familiarity with prior authorizations and prescription coordination
Phlebotomy experience
Customer service or hospitality experience
Schedule
Part-Time (25 hours/week)
Monday–Friday: 10:30 AM – 3:30 PM
Compensation
$40–55 per hour, based on experience
Opportunity for skill development and growth within personalized medicine
Why Join Morph Med Spa
Opportunity to gain experience in personalized medicine
Exposure to innovative treatments including medical weight loss and hormone therapy
Supportive team environment focused on learning and growth
Collaborative, relationship-driven patient care culture
To Apply
We're looking for someone who understands that hospitality isn't just about being friendly—it's about anticipating needs, creating memorable experiences, and taking pride in exceptional service. If you're a natural relationship-builder with a sales mindset and an unwavering commitment to professionalism and discretion, we'd love to meet you.
Please submit your resume along with a brief cover letter explaining:
What personalized medicine means to you
A time you took initiative to solve a problem or improve a process
Why you're interested in working in women’s health
Applications should be emailed to nicole@morphmedspa.com and will be reviewed on a rolling basis. We're eager to find the right person to join our team!
Morph Med Spa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
A team that truly cares — about you and your health.
